Customer Testimonials
Mercedes Benz of Novi has such a personal touch. Noor was my salesperson and she sold me two cars during her time at the dealership. She has moved on, but I really appreciated her service and friendliness.
A vehicle was traded in on November 21, 2024, and a 2024 EQB was leased. Upon entering the new vehicle to depart, the dashboard malfunctioned. The dealership provided a loaner vehicle while the new one was taken for service. After contacting the dealership to request a cancellation of the contract and return of the car due to these initial issues, the manager, Michael Dega, informed me that they typically do not cancel contracts. I pointed out that new cars should not experience breakdowns before leaving the lot. He maintained that the contract would not be canceled and that they were attempting to resolve ... Read More DealerRater - Nov 23, 2024
Review Summary: I made an appointment for a test drive at Mercedes-Benz of Novi, specifying the exact models and trims I was interested in. Despite giving them a heads-up that I’m a particular customer, I was ignored for nearly an hour—seemingly due to my casual attire and youthful appearance. The experience left me feeling judged and disappointed.
I scheduled an appointment to test drive the EQS sedan and SUV, including the specific trims I wanted to explore. When I booked the appointment, I even apologized upfront for being a bit of an annoying, picky customer, hoping to ensure ... Read More DealerRater - Nov 17, 2024
Evan was super helpful and responsive throughout the process of a custom build . Got us an allocation when no other dealers could. Great communication and not pushy.
For 30+ years I've had luxury vehicles (e.g., Mercedes, BMW, Lexus, Porsche, etc) and have never seen a worse service than at Mercedes of Novi. Just had my S Class serviced and it was in the shop for one month! For a very minor seat repair. Communication was non existent, no appologies, and it took a week for the service manager (Jon) to call me after requesting some better understanding of why it would take this long and Mercedes would leave a repeat loyal customer without a vehicle or explanation for weeks! Never use Mercedes of Novi for any ... Read More DealerRater - Oct 16, 2024
We just got a new Mercedes from Evan at Mercedes-Benz of Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he felt more like family. The way he took ownership of the whole process and his dedication to us was really something special. I've got to say, his patience was off the charts, making every step of the way a real joy. And it wasn't just Evan - the entire Novi team was top-notch and super professional. Everything just flowed so smoothly! If you're in the market for a car, I can'... Read More DealerRater - Aug 1, 2024
Candace was a dream to work with! She was professional, knowledgeable, patient, and above all else, kind. She sold me not only a fabulous car but a life long relationship with this dealership.
Evan is an outstanding sales consultant. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle.
Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me.
The salesman was experience, professional, and attentive to details. Excellent service and overall great experience
Every one in the service department was very friendly and helpful. The service s quick and well documented. I will always be greeting my car serviced here
This is the worst dealership in entire Michigan. The customers are not greeted by anyone. Also, once the car is sold, the dealership will stop responding to your calls. I bought a GLC300, and the car had some issues. I took it to this dealership and they just wanted to take more money from me for parts that were not covered by warranty.
“Exceptional Service! We recently visited the dealership and were fortunate enough to be assisted by Evan. His patience and support was outstanding throughout our decision-making process. He took the time to understand our needs, answered all our questions, and never rushed us. His knowledge and professionalism helped us make the right choice without any pressure. We are immensely grateful for the comfortable and positive experience. Highly recommend Evan for anyone looking for a hassle-free and informed car buying journey!”.
Team did an ex excellent job & totally satisi. Thank you to Chase and to Taylor
Words can not express my graditute for the good folks at Mercedes-Benz of Novi. From the operator (Rose) who took my call and determined the best person to speak to regaurding my mothers vehical, to the location Manager who patiently listened to my concerns, followed up by the service Manager who was absolutely the key to this stories success and lastly, the used Mercedes-Benz sales individual that made my life and my mothers life a dream come true.
Here's the readers diegest verson of my mind blowing experience with people who love thier jobs, care about thier company to ... Read More DealerRater - Dec 12, 2023
Good experience with staff, overall smooth purchase process. Very happy with my purchase. Would recommend.
Excellent service. The intake process was quick and efficient. I will definitely return, recommend to everyone.
Zero communication, no one call me back or reply on my email and I will search on another Delar
Evan walked out to meet us in the parking lot while we were looking at cars. Everyone in the dealership was friendly and helpful. Signing the paperwork was smooth and quick. The concierge was quite knowledgeable, friendly and very helpful. Evan asked what features we had in mind, showed us the exact vehicles we were looking for, kept us informed, very attentive. Highly recommend Evan at this dealership.
Honest and professional experience with your Service Department. Everything done as promised and timely. Friendly and helpful staff.
The vehicle purchase itself was a breeze. Got lucky to find a vehicle coming out of the loaner fleet at a discount.
Our sales rep was extremely friendly and helpful. The whole purchase process was very smooth
The experience was great and my salesman Eric Wheeler was very good with all information that I needed
Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Thank you for business
The staff is very professional. The waiting room is nice. I had a time problem, and the staff made an effort to get my work done quickly.
my salesperson candace was absolutely amazing she answered all my questions and helped me understand everything clearly and made my experience buying my 1st Mercedes amazing.
Chase Ghesquiere is an outstanding sales professional. He went over and above to make sure my EQE delivery experience was the best!
Thank you Chase for all you did for me , I truly appreciate you and staff!!!
Evan the sales person was good from the day I ordered the vehicle till I took the delivery. Paperwork was smooth. Great experience.
I would highly recommend this dealership. The attention and service was awesome.I highly recommend Eric Wheeler. He was great to work with and went above and beyond to find the C 300 car I wanted. He was well informed about timing and next steps. It was such a pleasure working with him. I would highly recommend him. The lady who completed the finances was a delight.
Friendly sales person. Knowledgeable about his products. He did not waste my time with useless information
Mercedes Benz of Novi went above and beyond for my b service on my A220 Thank you
The Facility was clean comfortable & the staff was warm and friendly as well as knowledgeable!
Andrew Coppola in the service department was very helpful. I have a S580 and he showed me how to function my heated steering wheel and how to turn my interior lights off when the doors are open. The guy even stayed after work hrs to help out! What a guy .
Vince was exceptional in the service department, he was friendly, professional and knowledgeable. He kept me informed about the service progress of my vehicle, and informed me when a loaner was available. Overall my service experience was very favorable.
I want to give a big SHOUT out to Jenn in the office and Julie at the switchboard, You both handled the business at hand with grace...I do know sometimes that isn't always easy to do. BUT thank you both for your professionalism your dealership gets 5 stars because of both you. And thank you for going the extra mile
I loved my shopping experience. Andrew was so helpful and was the reason I bought this car. I would do it again. Extraordinary service and I will be back.
HORRIBLE EXPERIENCE!!! 2022 transit van with less than 8000 miles. Check engine light on, won't go over 60mph. I bought it for a brand new business, so this could be fatal. They cannot service it until late November. about 6 weeks!!! Services under warranty might get the least attention!!! The service department further told me they may have it for 3 weeks!!! HORRIBLE!!
Andrew was exceptional in service, professionalism and knowledge and the overall experience was very favorable.
Awesome to work with, constructive feedback on the vehicle, knowledgeable, and worked around my schedule. Made the buying experience at the Novi dealership a 5 star, recommended him to all my family and friends
Evan checked all the boxes on professional and efficient service. He was very pleasant to work with and covered all aspects of the acquisition of the new car - he was very thorough. This is our third purchase from Mercedes Benz of Novi and have been very pleased each time we have been there.
Evan is the consummate professional. I have bought several cars from him and will continue to do so. He has always taken the time to show the features on each car and had answered any and all questions with a smile on his face. Eric Riedy
Made the buying experience super easy and did everything he could to make it a suprise for my wife on mother's day.My wife loves her new Gla250!
Evan was very informative through the entire buying process. Will be using him again for sure.
Evan assisted my family with the purchase of our 2022 GLE-350. His attention to detail, and customer care throughout the entire process was top notch. I will certainly be returning to Evan to purchase my next Mercedes. He made the process as easy and enjoyable as possible.
Evan has gone above and beyond in helping me find my perfect car, and has continued to help me with any and all questions I have, even months after purchasing my new car. I would highly recommend Evan to anyone in the market for a new car. He is honest and straightforward, efficient yet very patient. Thank you Evan!
Terrible experience! Cassidy in service refused to repair a $90,000 Sl 500, I will never buy a Mercedes again and will spread the word, Audi from now on
Everything and everyone was exceptional. Evan was perfect from start to completion of delivery. We love our vehicle!!
Faye found us just what we were looking for and Hannah was great showing me the awesome details I may have overlooked.
Clean office and friendly staff. Faye and Hanna were both very helpful.
Max did a phenomenal job. He is very knowledgeable and displayed excellent customer service. I would highly recommend him!
I had a great experience I absolutely love my new upgrade And shout out to Seth for handling my out of state transfer & making the transition easy for me
This purchase was the second I have made with Evan. He consistently goes above and beyond to make the experience exceptional. His attention to detail, communication, and care for getting me into the right vehicle is a testament to his thoughtful, customer focused approach. He made me feel like he was working for me not against me. If you are in the market for a new vehicle, seek out Evan. You won’t be disappointed.
My husband and I are repeat MB customers, working with Evan each time. He is the best in the business at ensuring a positive customer/buying/MB experience. Thank you Evan!
Great service and nice people. The dealership is nice and clean and followed CDC guidelines. Personnel is friendly and follows up with you, when there are updates.
Truly exceptional service. It really exceeded my expectations- especially the lady who took care. BTW, it is not fair to force the reviewer to write something- even it is ten words minimum.
Craig was exceptional! With 30+ years experience under his belt he really did not waste any time or mislead me. He was transparent and very kind. Thank you for everything, Craig!! 10 stars!!!!
We recently purchased a new M-B from Evan and the M-B of Novi team. It was without a doubt the BEST buying experience we've ever had! Evan's product knowledge and honest authentic approach made it a true pleasure for us. And the vehicles aren't too shabby either! Thank you!!!
Scott Thomas is an exceptional salesman that works with integrity and honesty! Mercedes of Novi will continue to be our go-to dealership solely because of him!
The service tech Shawn is the greatest service tech I have ever come across in my life. He is the main reason I deal with MB of Novi.
A great buying experience! Even Gerhardt was very professional, knowledgeable and very friendly. We've searched for weeks for our next car but decided to move forward and sign the deal on an amazing vehicle with Evan on the very day we visited him. He also went out of his way to help me resolve an issue I had with my leased vehicle I was trying to replace. Thank you for the amazing customer service!
Evan is friendly, responsive and works hard for you to get the best deal possible! If you want a pleasant car buying experience, go see Evan.
The best Benz dealer in the state they had exceptional service and I was treated great, thanks Lee, and I will definitely be sending all my family and friends like always
Mr. Dean Brown provided exceptional customer service throughout the vehicle purchasing process. We were treated with professionalism and respect by all members of the dealership team. This was not our first Mercedes Benz purchase from Mr. Brown and likely will not be our last! Best Regards, Drs. Rodney and Thelma Caruthers
Evan was so friendly and easy to work with - this is our second Mercedes purchased through him. He made purchasing our GLC easy, comfortable and stress free. Answered all questions in detail, and went through several vehicles and options we were considering to help us arrive at the best fit for our family. We highly recommend Evan Gerhardt and will purchase from him again.
First time experience with Mercedes and it was a great one. Evan has gained a repeat customer! He was very helpful in working within my needs and helped me through my first time leasing. Looking forward to working with the team in the future.
It was pleasure to deal with Mr. Scott Thomas. He had all the paperwork read in advance which saved us a lot of time. His customer service skills, knowledge about vehicle and current market are top notched. We were referred by family friend to him.
Scott Thomas was our sales representative....outstanding job. Our new MB GLE 450 is a gorgeous vehicle. Only issue was that we had to order the SUV and wait a few months for delivery....but the wait was worth it!
It is always a pleasure working with Dean Brown. I trust him and his advise on purchasing. The entire process is seamless, efficient, and pleasant.
Mercedes- Benz of Novi, is one of the best Mercedes Benz dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all angle from service to selles. for me is cheaper to own a Mercedes Benz from them than a regular local cars from any place else. customer service is excellence, service very reasonable , they treat you like a king or queen, men I love the Novi Mercedes Benz Delarship!
It is always a pleasure working with Kassidie and John. I trust them immensely, they always take care of me. Both are outstanding people and great at what they do.
Professional and friendly yet very efficient I would recommend them to friends and family as needed. The car is dependable, comfortable and makes driving fun
We had an excellent experience with Eric Wheeler who walked us through the entire process from beginning to end in the most timely and professional manner! No extra fluff and genuinely remarkable service!
Eric was great. He exhibited more then all the patience with my concerns. I would suggest anyone looking to purchase an automobile see Eric first. All my experiences with this dealership have been fantastic. The service department has always been really great.
Customer service department is always friendly and professional. I've purchased or leased six or seven cars from Craig Astern and the experience has always been great!
Entire experience and interaction with your staff was outstanding. Easy to schedule, easy to drop off, loaner car ready and prompt completion of the scheduled service. REALLY appreciate Tony Stipcak's involvement and attention to my needs.
Right from the first call everything went very good and professional they gave me step by step updates on my car and was very friendly though out the whole experience. Thank you, Richard Thomas
Our experience was top notch. Everyone was very nice, welcoming, responsive, and professional. Best experience I have had! Thank you very much Seth for everything you did!
The Novi dealership Service Department is far superior to the Bloomfield Hills and Rochester counterparts. My Service Advisor, Janie, was very efficient and thorough. Her follow up was excellent.
This dealer stole our 2,600$ winter tires stored there over winter.. First they were “lost” then they said we “ abandoned “ them because we didn’t use them previous winters due to serious illness and our lack of using car/need. Owner told us “sorry” but unwilling to compensate us due to we just sold the car!!!! Previous letters and reviews were not printed here. We will continue to write Bad reviews everywhere possible to help other people be aware that this may happen to them.
Scott Thomas was extremely exceptional when it comes to customer service. He was my first point of contact via telephone and left such an impression I chose to come in store and allow him to sell me my brand new Mercedes GLB! He was very knowledgeable about the truck and ensured I was getting the best deal possible. I trusted him fully and highly recommend him to all my friends and family who are interested in purchasing a Mercedes-Benz in Michigan. Even after the sell his consistency is what will keep me coming back. When I had questions about the ... Read More DealerRater - Oct 24, 2020
I have been leasing cars for over 20 years from Mercedes-Benz Novi. Eric Wheeler has always been outstanding - he truly is the best! Larry
Lee Ghesquire is a wonderful businessman. He has assembled a incredible staff. Kassidy in service is excellent. I have bought at least 5 Mercedes there and sent many customers.
After having a horrible experience at an eastside Mercedes dealership, I decided to go to Mercedes-Benz of Novi. From my first call to completing the sale, JL was great to work with. When I arrived he already had the vehicle I was interested in pulled up for me. He went above and beyond to make my first Mercedes buying experience a good one.
Dean is SPECTACULAR and we only lease from him because he makes everything simple. Dean shows me all options and is always transparent. Thank you.
I have been coming to this dealership for 9 years. I always receive excellent service. Everyone is very courteous and friendly. I also enjoy the snacks in the customer service waiting area. :-).
Since I live in AZ I don't know much about the Novi dealership. I can only say Mr Stacherski making available has helped me immeasurably. Thank you Christopher!
Battery suddenly died on my 2020 GLE350, Janie was able to get me in with the same day appointment and also had a loaner ready, truly amazing customer service, I can't be happier. Thanks again MB-Novi
Jon and his team are working at a very high customer service level. They are organized and very good at communicating the status which is lacking in the world today.
Scott Thomas was excellent to work with. He was very helpful, knowledgeable and friendly. I would recommend him to my friends and family. A+ sales person.
I'VE TAKEN MY 2018 300E IN FOR PROBLEMS AND THE SERVICE DEPARTMENT HAS YET TO SUCCESSFULLY FIX ANY THING. SO THEY DENY THERE IS A PROBLEM BY STATING ON A CUSTOMERS PAPER WORK THAT "DROVE VEHICLE BUT COULD NOT VERIFY COMPLAINT."
NICE TRICK, JUST SAY THAT'S THE WAY IT IS SUPPOSSED TO WORK. THE NOVI SERVICXE DEPARTMENT HAS DONE THAT TWICE NOW AND NY CAR HAS ONLY 10100 MILES ON IT.
DON'T BUY A MERCEDES AND ESPECIALLY DO NOT GO NEAR MERCEDES OF NOVI!
THE OWNER MR GHESQUIERE WAS SET UP BY HIS DAD, SO HE DOESN'... Read More DealerRater - Aug 3, 2020
My experience was absolutely amazing! This team was extremely helpful and patient. I would absolutely recommend going here for all your car needs. They are awesome!
This is the 3rd car we've bought from Novi and love this dealership! thanks to everyone it was a fast and seamless process! We will definitely recommend and be back!
Best dealership ever. I went there several times over the past 2 years for A service, B service, coil spring replacement and transmission flush and the service is excellent. Shuttle service is the best and shuttle driver is very courteous friendly and professional. Thanks
Very happy with my service. Only took 45 minutes in the dealership and driving out the lot with my new truck! The people was super nice and got me what I wanted.
Great car and sales staff. Delivered to my door step. Easy lease demo of car features in my driveway. Loaded Mercedes Me app swhule sales staff was here.
Great service department that really knows what their doing great attentive staff that goes above and beyond The e class is amazing, just tires aren’t cut out for Detroit
The young lady that assisted me was kind and provided timely updates. I was and am pleased with my service. I highly recommend this location.
Welcome was like coming into someones house! Service was quick and great! Only area that wasn't over the top was checking out. However I am sure the virus has something to do with touching peoples paperwork.
Seth is a true pro... followed up quickly over the phone / email. Was very thorough in going over the car and it's attributes / options. Good test drive. Very quick and easy close on the sale / delivery. Got a great AMG certified-pre-owned vehicle at a very fair price.